Privacy Policy

What we collect

• Quote requests: your name and email; your phone number only if you agree to text messages; and the details you choose to share, such as budget, proposal timing, ring size confidence, stone preference, ZIP code and the design or search you are asking about.
• Design deposits: your name and email, the design, the estimate and amounts, and the time you agreed to the deposit terms. Stripe collects your card details and, when you pay a balance, your shipping address. We receive payment confirmations and Stripe reference numbers, not your card number.
• Check a Piece: photos or files you upload and links to listings you submit.
• Accounts, where offered: your email, name and a password, which we store only as a one-way hash. If you sign in with Google or Apple instead, we receive your name, your email and an account ID from them, never your password.
• Usage data: pages viewed and actions taken on the site, a random device ID and session ID, your browser type (user agent), the page that referred you, campaign tags in the link you followed, and an approximate location (country, region and city) supplied by our network provider. Our analytics records do not include your IP address.
• InstaJewel apps: the iPhone and Android apps send the same requests as the site. To block automated abuse, they ask Apple (App Attest) or Google (Play Integrity) to confirm that a request comes from the genuine app on a real device. That check doesn't identify you. The apps don't use advertising IDs or read your contacts or location; a photo is sent only when you pick or take one for Check a Piece.

How we use it

• To answer quote requests, prepare final quotes, take payments, make and ship orders, and process refunds.
• To send you emails about your deposit and quote.
• To run Check a Piece and the Ring Builder.
• To understand which pages and tools are useful and improve them.
• To keep the site secure: for example, to block automated abuse and limit how often a request can be repeated.
• To keep business, tax and accounting records and meet legal obligations.

Cookies and browser storage

InstaJewel does not set advertising or tracking cookies. The site saves some information in your browser's own storage so it works as you expect: a random device and session ID for usage statistics, your saved designs, favorites and saved checks, a short-lived summary of a design you are sending for a quote (cleared after 6 hours), links to your deposit and quote pages, and your sign-in token if you have an account.

Saved designs and favorites stay on your device. You can remove all of this by clearing your browser's site data for instajewel.ai.

The security check is provided by Cloudflare Turnstile and runs in your browser. Our fonts are loaded from Google Fonts. Like any website your browser contacts, Cloudflare and Google receive your IP address and browser details when this happens.

The InstaJewel apps keep your sign-in token in your phone's secure storage. Signing out removes it.

Who we share it with

We share information only with service providers that help us run InstaJewel, and only for that purpose:

• Render, which hosts the site and stores our data.
• Cloudflare, for the security check that blocks automated abuse. We don't send your IP address to Cloudflare with the check.
• OpenAI, which analyzes photos and listings you submit to Check a Piece. We send these requests with OpenAI's setting that asks it not to store them for later retrieval; OpenAI's own policies cover any retention for abuse monitoring.
• Stripe, which processes deposit and balance payments, collects shipping addresses and calculates sales tax where that is turned on.
• Our email provider, which delivers deposit and quote emails.
• Google and Apple, when you choose to sign in with them, and to check that app requests come from the genuine InstaJewel app (Google Play Integrity and Apple App Attest).
• Google Fonts, which serves the site's typefaces.

We don't sell your information

We do not sell your personal information or share it for cross-context behavioral advertising. We may disclose information if the law requires it, to protect our rights or someone's safety, or as part of a sale or reorganization of the business, in which case this policy continues to apply to it.

When you follow a link to another seller's site, that seller's privacy policy applies there.

Text messages

We do not currently send text messages. If you tick the text-message box on a quote request, we record your choice and the phone number you give us with that request.

How long we keep it

We keep quote requests, deposit orders and account details for as long as we need them to handle your request or order, and afterwards for as long as tax, accounting and legal obligations require. Usage records are kept for as long as they help us understand how the site is used. Records used to limit repeated requests are short-lived.

We don't yet delete these records automatically on a fixed schedule. You can ask us to delete your information at any time; we will do so unless we need to keep it for a legal reason, such as tax records for an order.

How we protect it

Contact details in quote requests are encrypted when stored. Passwords are stored only as a one-way hash. Payments are handled by Stripe, so card numbers never reach our systems. No system is perfectly secure, so please tell us at support@instajewel.ai if you think something is wrong.

Your choices and rights

You can ask us what personal information we hold about you, and ask us to correct it or delete it, by emailing support@instajewel.ai. We may need to confirm it is you before acting, and we will respond as the law where you live requires. We won't treat you differently for asking.

You can choose not to give optional details, such as a phone number, and you can clear your browser storage at any time.

Delete your InstaJewel account

You can delete your InstaJewel account and the data linked to it at any time, on any device:

• In the InstaJewel app for iPhone or Android: open Account and tap Delete account, then confirm.
• Without the app: email support@instajewel.ai from the address on your account with the subject "Delete my account". We may ask you to confirm it is you, and we will reply when it is done.
• What is deleted: your account, name, email, sign-in details, cart, favorites and saved designs. If you signed in with Apple on iPhone, we also ask Apple to remove InstaJewel's access.
• What we keep: records of orders, deposits, payments and refunds, for as long as tax, accounting and legal obligations require. Stripe keeps its own payment records under its policy.

Children

InstaJewel is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed. If we make a significant change to how we use information we already hold, we will tell you before it applies.

Contact

Privacy questions and requests: support@instajewel.ai.